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Privacy Policy

Last Updated: 23 February 2026

This Privacy Policy explains how Zinvoice Enterprise ("Zinvoice", "we", "our", or "us"), the owner and operator of the kinibook software platform collect, use, disclose, and safeguard data when you use kinibook website, the booking platform, any related documentation, software, or APIs made available by us, and any other services provided by Zinvoice Enterprise in connection with the platform (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Business Information

When you sign up or are onboarded to the Service, we may collect:

  • Business name
  • Contact person details
  • Phone number and WhatsApp number
  • Email address
  • Business address
  • Staff and service information

b) Customer Booking Information

When your customers make bookings through the Service, the following information may be collected:

  • Customer name
  • Contact number
  • Booking details (date, time, service selected)

c) Technical Information

We may automatically collect limited technical data such as:

  • Device type
  • Browser type
  • Access time
  • Usage activity within the platform

2. How We Use Your Information

We use collected information to:

  • Provide and operate the Service
  • Set up and manage business accounts
  • Facilitate booking management and notifications
  • Improve system performance and user experience
  • Provide customer support
  • Maintain security and prevent misuse
  • Comply with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA)

3. Data Ownership

Business users retain ownership of their customer and business data recorded in the Service. We process such data strictly for the purpose of providing the Service.

We do not claim ownership over business customer lists or booking data.

4. Data Sharing and Disclosure

We do not sell personal data.

We may share information only in the following circumstances:

  • With trusted service providers who assist in operating, hosting, or maintaining the Service
  • When required by Malaysian law, regulation, court order, or legal authorities
  • To protect the safety, security, rights, and integrity of the Service or users

All third-party service providers are required to handle data securely and in accordance with applicable data protection laws.

5. Third-Party Services (Including WhatsApp)

We may use third-party platforms such as messaging providers, hosting services, or infrastructure providers. These services operate independently, and their availability or policies may affect certain features.

We are not responsible for third-party platform disruptions, outages, or independent privacy practices.

6. Data Security

We take reasonable administrative, technical, and security measures to protect personal and business information from unauthorised access, misuse, or disclosure.

However, no internet-based system can guarantee absolute security.

7. Data Retention

We retain business and booking data for as long as the account remains active or as required to provide the Service and comply with legal obligations.

Upon account termination, certain data may be deleted, anonymised, or retained where required by law or for legitimate business purposes.

8. Your Responsibilities as a Business User

As a business using the Service, you are responsible for ensuring that your collection and use of your customers’ personal data complies with applicable laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

You are responsible for obtaining any necessary consent from your customers where required by law.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be effective once published on the platform.

Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.